Stronghold Trading Limited — Limited Warranty (New Zealand)

Important: Nothing in this Limited Warranty limits or excludes any rights and remedies you have under the Consumer Guarantees Act 1993 (CGA), the Fair Trading Act 1986 (FTA) and other New Zealand laws that cannot be excluded. If you are acquiring goods for personal, domestic or household use, your statutory rights under the CGA apply in addition to this warranty.

1. Company & Contact Details

• Company Name: Stronghold Trading Limited

• Postal Address: 151 Anderson Road, Matakana, Auckland, New Zealand, 0985

• Phone: (+64) 210 724 088

• Email [email protected]

• Website: www.Stronghold.co.nz

2. What this Warranty Covers (Express Guarantee)

• Products will be free from defects in materials and workmanship under normal

intended use for the warranty period stated in Section 3.

• If a Product fails during the warranty period, Stronghold will repair, replace, or

refund the Product at its discretion.

3. Warranty Periods

• [10] years — manufacturing components (where applicable)

4. Remedies

• Repair the Product using new or refurbished parts

• Replace the Product with a new or equivalent model

• Refund the purchase price where repair or replacement is not practical

5. What’s Not Covered (Exclusions)

• Normal wear and tear, cosmetic damage

• Consumables and parts are designed to be periodically replaced

• Damage caused by misuse, neglect, incorrect installation, accidents, power surges,

liquid ingress, or unauthorised modifications

• Products with altered or removed serial numbers

• Third-party products not branded Stronghold

• Commercial or rental use of Products intended for domestic use

6. Conditions of Warranty

• Proof of purchase must be provided

• Product must be used, installed, and maintained in accordance with Stronghold’s

instructions

7. How to Make a Warranty Claim

• Contact Stronghold with proof of purchase, product details, and fault description

• We may provide troubleshooting steps or request additional information

• If a return is required, a Return Authorisation (RA) will be issued

• If accepted, reasonable return freight within NZ will be covered

8. Consumer Rights (CGA)

• Consumers are entitled to statutory guarantees of acceptable quality, fitness for

purpose, and compliance with descriptions

• These guarantees apply in addition to this warranty

• If acquiring Products for business purposes, the CGA may not apply if both parties

agree in writing, and it is fair and reasonable

9. Limitation of Liability (Business Purchases Only)

• Liability is limited to the purchase price of the Product

• No liability for indirect or consequential loss, loss of profit, or data

10. Privacy Statement (Warranty Claims)

• Personal information collected will only be used to assess and process claims

• Information may be shared with authorised service partners, freight providers,

insurers, or regulators, as required by law

• Customers have the right to access and correct their information

11. Fair Trading Act & Marketing Claims

• All statements about the Product must be truthful and substantiated

• If you believe representations were misleading, contact Stronghold

12. Governing Law

• This warranty is governed by the laws of New Zealand

• Document title: Stronghold Trading Limited — Limited Warranty (NZ)

• Version: v1.0

Additional Warranty Guarantee

Stronghold Trading Limited provides a **10-year guarantee** specifically covering defects in manufacturing welds, galvanisation, and related structural protective finishes. This guarantee ensures that under normal intended use and environmental exposure, welds and galvanised surfaces will remain free from defects that materially affect product performance for a period of 10 years from the date of purchase. This 10-year guarantee does not cover surface rust, cosmetic discolouration, or damage caused by improper installation, misuse, exposure to corrosive environments beyond those reasonably expected, or lack of maintenance (e.g., failure to remove debris, standing water, or corrosive materials).